Welcome to Defikra FZE (“Defikra”, “we”, “us”, or “our”). These Terms of Service (“Terms”) explain how we work together when you use our services, digital products, or visit our website. By using any of our offerings, you accept and agree to be bound by these Terms — so we encourage you to review them carefully before getting started.

What We Offer

Defikra is a product studio offering creative, strategic, and digital services to help you design, launch, and scale digital products. Our services include:

• UX reviews and audits

• Strategy sessions and consulting calls

• Design sprints and innovation workshops

• Custom product design and development

• Subscription-based services and ongoing support

• White-label partnerships

• Our own tools and software

Some of our digital products — including tools, platforms, or software developed by Defikra — may have their own separate terms and privacy policies. Where applicable, those terms will be provided at the time of use, signup, or purchase and will govern matters specific to that product.

Using Our Services

By using our services, you agree to do so responsibly and in line with these Terms and any applicable laws.

If you’re working with us on behalf of a company or organization, you confirm you have the authority to represent them.

You’re also responsible for keeping any login details secure and for ensuring the information you share with us is accurate and up-to-date.

Your Responsibilities

To get the most out of working with us, we ask that you:

• Share accurate and timely information

• Stay engaged and collaborative throughout the process

• Honor agreed timelines and schedules

If communication or feedback is delayed, it could affect project timing and outcomes — and we’ll always let you know if that’s the case.

Payments and Billing

Most services require full payment upfront. All payments are processed securely via third-party providers — we do not store your full payment information.

You are responsible for providing accurate billing details. If you have any questions before making a payment, please reach out — we’re happy to help.

Refunds and Cancellations

Due to the customized nature of our work:

• UX reviews, strategy sessions, and workshops are non-refundable once work has started or a time slot has been reserved.

• All digital product sales are final, unless otherwise stated.

If you’re not satisfied or something’s unclear, contact us at hello@defikra.com — we’ll do our best to support you.

Subscriptions

For ongoing services (e.g., monthly support), billing occurs on a recurring basis. You may cancel your subscription anytime by contacting us.

We do not offer prorated refunds for unused time. Your service will remain active until the end of the current billing cycle. Should we adjust our pricing or discontinue a subscription offering, we’ll notify you in advance.

Special Engagements

Some projects — such as complex builds, multi-phase collaborations, or unique partnerships — may fall outside the scope of our standard Terms. In these cases:

• A separate agreement, proposal, or statement of work (SOW) will define the specific terms, scope, and payment structure.

• Where that agreement differs from these Terms, the special agreement will take precedence.

• Unless stated otherwise in writing, core terms such as confidentiality, payments, and intellectual property outlined here will still apply.

If you’re exploring a special engagement with us, let’s chat — we’re happy to define what makes the most sense for your project.

White-Label Services

If you’re reselling our services under your own brand:

• A separate written agreement will outline the terms

• You’re responsible for managing your client relationships and communicating clearly with them

• Deliverables are for use with your client only and may not be sublicensed or resold beyond the agreed scope

• We may showcase anonymized or publicly released work in our portfolio, unless you request otherwise in writing.

Intellectual Property

Unless we’ve agreed otherwise in writing:

• You retain full ownership of all content, materials, and intellectual property you provide to us.

• We retain ownership of all assets, tools, templates, and underlying frameworks we bring into the project — including any pre-existing or reusable components.

• We retain ownership of all deliverables we create until full payment is received.

• Once payment is complete, we grant you a non-exclusive, royalty-free license to use the final deliverables for your intended business purposes — including internal operations, marketing, or commercial use as applicable.

• This license does not permit reselling, sublicensing, or repackaging the deliverables into standalone products unless explicitly agreed to in writing.

• If a full transfer of intellectual property rights is required for your project, this must be discussed and agreed to in a separate written agreement. Additional fees may apply.

• We reserve the right to reference or showcase anonymized or publicly available work in our portfolio, unless otherwise agreed in writing.

Your Data

We care about your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Some of our digital products may use third-party integrations or collect additional data. Where applicable, these products will have their own privacy terms, which will be presented before use.

Confidentiality

We take confidentiality seriously. Any non-public information you share with us during our work together will stay between us, unless you give us permission or the law requires otherwise.

Right to Decline Projects

We care deeply about the kind of work we do — and who we do it with. We reserve the right to decline or discontinue any project that:

• Conflicts with our values or ethical standards

• Involves harm, misinformation, or unlawful activity

• Falls outside our areas of focus or expertise

If that ever happens, we’ll communicate it clearly and respectfully.

Termination

You may terminate our agreement at any time by providing written notice.

Likewise, we may suspend or end services if you breach these Terms or any applicable laws. We’ll always aim to handle such situations professionally.

Disclaimers

While we deliver work with care and professionalism, all services are provided “as is,” without guarantees of specific results.

Limitation of Liability

To the fullest extent permitted by law, Defikra shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products — including lost profits, data loss, or business interruption. In no event shall our total liability exceed the amount you paid to Defikra for the service or product in question.

Force Majeure

Life happens. If something beyond our control — like natural disasters, wars, internet blackouts, or regulatory changes — interrupts our ability to deliver, we won’t be held liable for delays or issues caused by those events.

Governing Law

These Terms are governed by the laws of the United Arab Emirates, and the bylaws, rules, and regulations of the Sharjah Publishing City Free Zone Authority. Any disputes shall be resolved in the courts of Sharjah, UAE, and shall involve Defikra FZE as the legal party to this agreement.

Changes to These Terms

We may update these Terms from time to time. When we do, we’ll post the updated version on our website with the revised effective date. Your continued use of our services constitutes your acceptance of the updated Terms.

Entire Agreement

These Terms constitute the entire agreement between you and Defikra regarding our services, superseding any prior agreements or communications.

Survival

Some terms — like confidentiality, intellectual property, and governing law — will continue to apply even after our work together ends.

Contact

If you have any questions about these Terms, please email us at hello@defikra.com.